Library Service & COVID-19

No Contact Holds Pick Up / Returns / FAQ


No contact holds pick up

man picking up holds at Waverley

 

Pick up your holds Monday to Friday from 10 am to 4 pm at all of our locations.

How will no contact holds pick up work?

  • We will phone or email patrons to let them know their hold is available and to confirm the pick up location. 
  • Once patrons have received a phone call or email about their hold, they can pick up at the confirmed location between 10 am and 4 pm Monday through Friday. 
  • Look for a table outside the front entrance. Staff will ask for a library card or ID and safely deliver requested items
  • During inclement weather the Waverley and Brodie sites may be closed; check social media or call 345-8275 before making the trip 

 

Returns now accepted

Return your library materials Monday to Friday from 10 am to 4 pm at all locations.

How will no contact returns work?

  • At County Park: look for the table and place items in the bin or use the book drop after hours
  • At Brodie: use the outdoor book return 24/7
  • At Mary J.L. Black: use the outdoor book return 24/7
  • At Waverley: look for the table and place items in the bin or use the book drop after hours
  • Physical distancing measures will be in place
  • No donations of books will be accepted
  • No bags please
  • Items may remain on Library records for up to a week after you have returned them (we eliminated all fines as of January 1, 2020)
  • During inclement weather the Waverley return may be closed; check social media or call 684-6814 before making the trip

 

Frequently Asked Questions

Fax/Printing/Photocopying/Scanning at TBPL

Q: How much do these services cost?  

A: These services are currently free. 

 

Q: Are there any restrictions to these services?

A: Yes - documents will be printed using only black ink and limited to ten (10) pages at a time. Some restrictions, including copyright, may apply. 

 

Q: How can I send a fax? 

A: Visit any of the branches during opening hours with your document and the fax number. Staff will fill out a cover sheet and will send your fax to the number provided. You  can also email your document with all the relevant information (recipient’s fax number, your phone number, and your name) to the branch you wish to fax from.  TBPL is not responsible for faxes not received at the correct destination. TBPL cannot receive faxes on your behalf. 

 

Q: How can I print or copy a document?

A: You can email your document to any of the following email addresses, and pick up your printed document when you receive notification that it is ready. 

    brodie@tbpl.ca for Brodie
    cpark@tbpl.ca for County Park
    mjlb@tbpl.ca for Mary J L Black
   
waverley@tbpl.ca for Waverley  

 

Alternatively, you can visit any of the four locations during opening hours with the document you wish to copy, or present a USB stick to staff and tell the staff member the name of the file, and they will print it off for you. 

 

Q: I need to scan a document so I have a digital copy; how can I do that? 

A: Come to any of the branches during opening hours with your document and staff can scan it to your email address or to your USB stick.

 

What approach is the TBPL taking in planning to offer library services to the community? 

The Library continues to plan for a phased approach to offering library services to the community. See www.tbpl.ca/media for information about each phase. The health and safety of staff and the public is our primary consideration. The phased plan is subject to change and the timing of the phasing is uncertain - some phases will be accomplished more quickly than others but we will notify the community as we move from phase to phase. 

 

We will be following the City of Thunder Bay Re-Opening Principles, which include: 

  • Safety First Our first priority is protecting the health and safety of the public and employees. Facilities, programs and services will only re-open when it is safe to do so. 
  • Value for money We will put a priority on reopening programs and services that deliver highest value at best cost under the current circumstances and identify opportunities to cancel or defer reopening or adjust services to support cost containment. 
  • Create Opportunity We will consider innovative and adaptive ways to serve the community and invest strategically to support economic recovery 

 

How will you let the community know when each phase will begin?

Details will be provided to the community in many ways, including on the Library's website at www.tbpl.ca/media, on our TBayPL Facebook page, and in local news sources. 

 

When will the physical library re-open?

Access to the physical library will return as part of the phased plan and will be communicated to the community. 

 

When is no contact holds pick up starting? 

No contact holds pick up started July 20 and is now available at all four locations (starting September 8.) Returns are also being received at all locations. 

 

What is a hold?

A ‘hold’ is created when an item has been reserved for a specific library member. Go to search.tbpl.ca to search our online catalogue.

 

How do I place a hold if I don’t have a computer?

You can call the Library at 345-8275 (choose the location that you want to connect to)  between 10 am and 4 pm to request up to five titles to be placed on hold for you. Holds can also be placed online at search.tbpl.ca 

 

How does no contact holds pick up work? 

  • We will phone or email patrons to let them know their hold is available and to confirm the pick up location. 
  • Once patrons have received a phone call or email about their hold, they can pick up at the confirmed location between 10 am and 4 pm Monday through Friday. 
  • Look for signage and directional information at all locations. Staff will ask for a library card or ID and safely deliver requested items. 
  • During inclement weather a site may be closed; check social media or call 345-8275 before making the trip 

 

Can I pick my holds up at any branch? 

Yes, starting September 8th, holds pick up is available at all locations.

 

Can I get into the Library when I come to get my holds? 

No. That will not be possible until a later stage of our phased service plan. 

 

Should I wear a mask? 

We recommend that people wear face masks when picking up holds and interacting with Library staff.   When patrons are inside the lobby area, masks will be required.

 

Can I pick up holds for everyone in my family at once?

Yes, please bring everyone’s library card or identification with you when doing the pick up. 

 

Can I pick up holds for my neighbour or friend? 

Yes. Arrange to get their card or identification and you can pick up their holds. 

 

Can I pick up Book Club bags? 

This service will be offered in a future phase of our plan. 

 

Can I request an interlibrary loan?

Yes, please call any branch and request an item or send an email to illo@tbpl.ca

 

Can I get Home Service deliveries at this time? 

This service will be offered in a future phase of our plan. 

 

How long will you keep my holds for me to pick up?

After the phone call to indicate that the hold is available, we will keep the item reserved for pick up for one week. After one week, it will be returned to the collection or to the next person who has it on hold. 

 

Can I phone the Library with questions?

Library staff are taking calls at 345-8275 (choose the branch that you’d like to connect with) from Monday through Friday from 10 am to 4 pm. 



What are the challenges that TBPL is facing in terms of offering service in a safe way for both staff and the public? 

  • Buildings – two of our buildings are very old and present physical distancing challenges 
  • Collection – browsing the collection cannot be done safely. Scientific evidence indicates that the virus can survive on surfaces such as books, which are difficult to sanitize. TBPL is quarantining all returned items for 96 hours as a result, again according to scientific advice. We want to ensure staff and patron safety. 



What kinds of online programming are being offered? Where can I find more information and a schedule?

Follow us on Facebook (@TBayPL) and check out our website (www.tbpl.ca) for updates and current programming offered. 

 

Can I sign up for a library card/renew my library card?

Yes, you can obtain a card by sending us an email at comments@tbpl.ca - please include your name, address, and phone number. 

 

Will I be charged overdue fines for late returns?

No, we eliminated overdue fines for everyone at the beginning of 2020. 

 

What's available for online access (ebooks, databases, etc)?

The Online Stuff page of our website will guide you to everything currently available online. There are also some incredible Online Activities you can access from home! Plus there is great information throughout the Library's website about Government & Legal Information, Local History & Genealogy, and more. 

 

Can I book library space for later in the year?

At this time, we are not accepting any bookings for library space. 

 

Where can I find reliable info about COVID-19?

Reliable information can be found through the Government of Canada, Government of Ontario, World Health Organization, and the Thunder Bay District Health Unit. Watch out for misinformation and scams such as this one flagged in a consumer alert by the Ontario Energy Board (French version here)

 


Media Releases & Public Service Announcements are located here.


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