Library Service & COVID-19

Frequently Asked Questions

  • Phase SIX began on Wednesday, October 14, 2020.
  • New Hours of Operation began on Monday, October 19, 2020.
  • Phase six will allow for limited access and selected services inside all locations of the library. 

What services will be available in Phase Six? 

You will be able to: 

  • Check out holds. For your safety and staff safety, self check usage is strongly encouraged so please bring your library card and PIN 
  • Get a new library card, or update your library record 
  • Choose from grab and go books and DVDs on display 
  • Photocopy, fax, print (done by staff at no charge with some restrictions)
  • Access Readers Advisory service, including retrieval of in branch materials by staff.
  • Recycle used batteries 
  • Pick up take and make craft kits.

When will library service be available at all times?

Service will be available at all branches on Mondays and Tuesdays from Noon to 6:30 pm and Wednesday to Friday from 10:00 am to 4:30 pm. There may be times when we are unable to provide service. Updates to hours of operation will be posted to social media. 

What safety measures will be in place? 

You will be required to wear a mask, in accordance with regulations. Hand sanitizer will be provided at the door and a short health survey will be conducted prior to entering. We will record your name and contact information for tracing purposes. Staff will clean frequently used surfaces after each use. 

What restrictions will be in place? 

  • There will be limited access within the branches. Areas will be clearly marked if they are inaccessible. 
  • You will have 15 minutes to conduct your library business. 
  • Limits and physical distancing will be enforced at each branch for the number of patrons allowed inside at one time. 
  • The use of computers will not be permitted until Phase Seven. 

What if I’m not comfortable coming into the library? 

Please inform the staff at the entrance and we will be happy to provide service for you. You will need to provide your library card or identification. 

What approach is the TBPL taking in planning to offer library services to the community?

The Library continues to plan for a phased approach to offering library services to the community. See www.tbpl.ca/media for information about each phase. The health and safety of staff and the public is our primary consideration.

How will you let the community know when each phase will begin? 

Details will be provided to the community in many ways, including on the Library's website at www.tbpl.ca/media, on our TBayPL Facebook page, and in local news sources. 

Should I wear a mask? 

We require that people wear face masks when inside the library. 

How do I pick up my hold? 

  • We will phone or email patrons to let them know their hold is available and to confirm the pick up location. 
  • Once patrons have received a phone call or email about their hold, they can pick up at the confirmed location during hours of operation from Monday through Friday. Look for signage and directional information at all locations. Staff will ask for a library card or ID and safely deliver requested items. 

What is a hold? 

A ‘hold’ is created when an item has been reserved for a specific library member. Go to search.tbpl.ca to search our online catalogue. 

How long will you keep my holds for me to pick up? 

After you’ve been notified that the hold is available, we will keep the item reserved for pick up for six days. After six days, the item (s) will be returned to the shelf or will be offered to the next person who has it on hold. 

How do I place a hold if I don’t have a computer? 

You can call the Library at 345-8275 (choose the location that you want to connect to) during hours of operation to request up to five titles to be placed on hold for you. Holds can also be placed when visiting the branch. 

Can I pick up holds for everyone in my family at once? 

Yes, please bring everyone’s library card or identification with you when doing the pick up. 

Can I pick up holds for my neighbour or friend? 

Yes. Arrange to get their card or identification and you can pick up their holds.

Can I pick up Book Club bags? 

Yes, book clubs in a bag are now available. 

Can I request an interlibrary loan? 

Yes, please call or visit any branch to request an item, or complete the form online at tbpl.ca/interlibraryloan. 

Can I get Home Service deliveries at this time? 

This service will be offered in phase seven. 

Can I phone the Library with questions?

Library staff are taking calls at 345-8275 (choose the branch that you’d like to connect with) from Monday through Friday during hours of operation. 

What are the challenges that TBPL is facing in terms of offering service in a safe way for both staff and the public? 

  • Buildings – two of our buildings are very old and present physical distancing challenges
  • Collection – browsing the collection cannot be done safely. Scientific evidence indicates that the virus can survive on surfaces such as books, which are difficult to sanitize. TBPL is quarantining all returned items for 96 hours as a result, again according to scientific advice. We want to ensure staff and patron safety. 

What kinds of online programming are being offered? Where can I find more information and a schedule? 

Follow us on social media @TBayPL and check out our website at www.tbpl.ca for updates and current programming offered.  Programming is also available on our YouTube channel @ tbaypl

Can I sign up for a library card/renew my library card? 

Yes, you can obtain a card by sending us an email at comments@tbpl.ca - please include your name, address, and phone number. Cards can also be obtained in person by visiting any location.

Will I be charged overdue fines for late returns? 

No, we eliminated overdue fines for everyone at the beginning of 2020. 

What's available for online access (ebooks, databases, etc)? 

The Online Stuff page of our website will guide you to everything currently available online. There are also some incredible Online Activities you can access from home! Plus there is great information throughout the Library's website about Government & Legal Information, Local History & Genealogy, and more. 

Can I book library space for later in the year? 

At this time, we are not accepting any bookings for library space. 

Where can I find reliable info about COVID-19? 

Reliable information can be found through the Government of Canada, Government of Ontario, World Health Organization, and the Thunder Bay District Health Unit. Watch out for misinformation and scams such as this one flagged in a consumer alert by the Ontario Energy Board (French version here)

 

Fax/Printing/Photocopying/Scanning at TBPL 

Q: How much do these services cost? 

A: These services are currently free.

Q: Are there any restrictions to these services? 

A: Yes - documents will be printed using only black ink and limited to ten (10) pages at a time. Some restrictions, including copyright, may apply. 

Q: How can I send a fax? 

A: Visit any of the branches during opening hours with your document and the fax number. Staff will fill out a cover sheet and will send your fax to the number provided. You can also email your document with all the relevant information (recipient’s fax number, your phone number, and your name) to the branch you wish to fax from. TBPL is not responsible for faxes not received at the correct destination. TBPL cannot receive faxes on your behalf. 

Q: How can I print or copy a document? 

A: You can email your document to any of the following email addresses, and pick up your printed document when you receive notification that it is ready. 

  • brodie@tbpl.ca for Brodie 
  • cpark@tbpl.ca for County Park 
  • mjlb@tbpl.ca for Mary J L Black 
  • waverley@tbpl.ca for Waverley 

Alternatively, you can visit any of the four locations during opening hours with the document you wish to copy, or present a USB stick to staff and tell the staff member the name of the file, and they will print it off for you. 

Q: I need to scan a document so I have a digital copy; how can I do that?

A: Come to any of the branches during opening hours with your document and staff can scan it to your email address or to your USB stick. 

 


Media Releases & Public Service Announcements are located here.


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