Library Service & COVID-19

Updated September 10, 2021

REOPENING PLANS

Phase One - Started Tuesday, September 7!
Mary J.L. Black Library and County Park Branch Library are open for in branch services, including browsing and use of computers. COVID safety precautions will be in effect, including limits to number of visitors and time limits.

Waverley Library and Brodie Library will continue to offer curbside service from September 7 to September 24 inclusive.

Public hours of operation at all four locations from September 7 to September 24, will be Monday to Friday from 10 am to 4 pm.

Phase Two - Starts Monday, September 27
Waverley and Brodie Library will re-open with in branch services, including browsing and use of computers. COVID safety precautions will be in effect, including limits to number of visitors and time limits.

 

NEW HOURS

There will be new hours of operation at all four locations starting on Monday, September 27. The new hours will include evening and Saturday hours. Stay tuned for full details. We will be advertising the new hours widely in September.


For full details please click through or see the Frequently Asked Questions by scrolling down.

Please see the media release for phased reopening plans starting September 7, 2021.


Frequently Asked Questions

What will be available when Libraries reopen for in person services?

  • Browsing of the collection
  • Internet stations on a first come, first served basis
  • Printing, photocopying, faxing and scanning with staff assistance
  • Battery recycling
  • Reader’s Advisory
  • Home Service Delivery
  • Interlibrary Loan
  • Get a new library card or renew your card
  • Pick up holds and return items
  • Not all items (such as high touch items) or services will be available at this time.

What is available while curbside service is being offered? 

You can: 

  • Pick up holds and return items (returns can be done 24/7 at all locations)
  • Get a new library card, or update your library record by calling 345-8275 or emailing comments@tbpl.ca
  • Access Interlibrary loans and book clubs in a bag
  • Pick up take and make craft kits, programming kits and book bundles for kids
  • Borrow unique items such as walking poles, pedometers, radon kits and Ontario Provincial Parks day passes (please return these items to staff, not through the overnight drops)
  • Access online programming
  • Take part in the Bridging the Digital Divide program, by referral from a partner agency.
  • Seek staff assistance with placing holds or access technology coaching by connecting via phone or email (345-8275 / coaches@tbpl.ca)
  • Staff will offer free printing, photocopying, faxing and scanning (see full details below)

When is library service available?

Service is currently available at the three locations noted above from Monday through Friday from 10 am to 4 pm.

Service levels will change on September 7 and September 27 as noted at the top of this page.

Library locations are closed on statutory holidays.

There may be times when we are unable to provide service. Updates to hours of operation will be posted to social media. 

Library hours will change at all locations on September 27 and evening and Saturday hours will be included.

What safety measures will be in place? 

All current COVID safety protocols will be followed. Staff will also wear PPE and ensure cleanliness of all surfaces. Masks will be mandatory. Curbside service will be offered to those who cannot wear a mask.

How will you let the community know when there are changes to service? 

Details will be provided to the community in many ways, including on the Library's website at www.tbpl.ca/media, on our TBayPL Facebook page, and in local news sources. 

How do I pick up my hold? 

  • You will receive the usual hold pick up notification via email or telephone 
  • Once you have received a phone call or email about your hold, you can pick up at the confirmed location during hours of operation. Look for signage and directional information at all locations. Staff will ask for a library card or ID. 

What is a hold? 

A ‘hold’ is created when an item has been reserved for a specific library member. Go to search.tbpl.ca to search our online catalogue. 

How long will you keep my holds for me to pick up? 

After you’ve been notified that the hold is available, we will keep the item reserved for pick up for six days. After six days, the item(s) will be returned to the shelf or will be offered to the next person who has it on hold. 

How do I place a hold if I don’t have a computer? 

You can call the Library at 345-8275 (choose the location that you want to connect to) during hours of operation to request up to five titles to be placed on hold. 

Can I pick up holds for everyone in my family at once? 

Yes, please bring all library cards or identification with you when doing the pick up. 

Can I pick up holds for my neighbour or friend? 

Yes. Arrange to get their card or identification and you can pick up their holds.

Can I pick up Book Club bags? 

Yes, book clubs in a bag are now available. 

Can I request an interlibrary loan? 

Yes, please call or email any branch to request an item, or complete the form online at tbpl.ca/interlibraryloan

Can I get Home Service deliveries at this time? 

This service will be offered starting in September. 

Can I phone the Library with questions?

Library staff are taking calls at 345-8275 (choose the branch that you’d like to connect with) from Monday through Friday during hours of operation. 

What is the process for getting printing, photocopying, faxing or scanning completed?

TBPL is now offering complimentary faxing, copying, printing and scanning services.

  • Where: All locations (County Park starts offering service on September 7)
  • When: Monday to Friday 10 am - 4 pm

Drop by with your USB stick or documents and we will fax, copy, scan or print them for you.

You may also email documents or requests to 

brodie@tbpl.ca    waverley@tbpl.ca     mjlb@tbpl.ca     cpark@tbpl.ca

Please let us know what you require, and we'll email you back when they're ready for pick up.

  • Black and white copies only.
  • Documents cannot be edited or modified by staff. This service is being offered at no charge - staff reserves the right to monitor usage and limit service if needed.

What kinds of online programming are being offered? Where can I find more information and a schedule? 

Follow us on social media @TBayPL and check out our online calendar for updates and current programming offered.  Programming is also available on our YouTube channel @TBayPL

Can I sign up for a library card/renew my library card? 

Yes, you can obtain a card by sending us an email at comments@tbpl.ca - please include your name, address, date of birth, and phone number. Cards can also be obtained in person, or by calling us at 345-8275.

Will I be charged overdue fines for late returns? 

No, we eliminated overdue fines for everyone at the beginning of 2020. We have also cleared all library accounts of overdue fees and charges as of May 31, 2021

What's available for online access (ebooks, databases, etc)? 

The Digital Library page of our website will guide you to everything currently available online. There are also some incredible Online Activities you can access from home! Plus there is great information throughout the Library's website about Government & Legal Information, Local History & Genealogy, and more. 

Can I book library space for later in the year? 

At this time, we are not accepting any bookings for library space. 

Where can I find reliable info about COVID-19? 

Reliable information can be found through the Government of Canada, Government of Ontario, World Health Organization, and the Thunder Bay District Health Unit. Watch out for misinformation and scams.


Media Releases & Public Service Announcements are located here.