FAQs - Library Service

Frequently Asked Questions

When is library service available?

Hours of operation for all locations are located here.
Library locations are closed on all statutory holidays and any holidays declared by the Federal, Provincial or Municipal government.
 

What is a hold? 

A ‘hold’ is created when an item has been reserved for a specific library member. Go to search.tbpl.ca to search our online catalogue. 

How do I pick up my hold? 

• You will receive the usual hold pick up notification via email or telephone 
• Once you have received a phone call or email about your hold, you can pick up at the confirmed location during hours of operation. Look for signage and directional information at all locations. Staff will ask for a library card or ID. 

How long will you keep my holds for me to pick up? 

After you’ve been notified that the hold is available, we will keep the item reserved for pick up for six days. After six days, the item(s) will be returned to the shelf or will be offered to the next person who has it on hold. 

How do I place a hold if I don’t have a computer? 

You can call the Library at 345-8275 (choose the location that you want to connect to) during hours of operation to request up to five titles to be placed on hold. 

Can I pick up holds for everyone in my family at once? 

Yes, please bring all library cards or identification with you when doing the pick up. 

Can I pick up holds for my neighbour or friend? 

Yes. Arrange to get their card or identification and you can pick up their holds.

Can I request an inter-library loan? 

Yes, please call or email any branch to request an item, or complete the form online at tbpl.ca/interlibraryloan. 

Can I phone the Library with questions?

Library staff are taking calls at 345-8275 (choose the branch that you’d like to connect with) during hours of operation. 

What is the process for getting printing, photocopying, faxing or scanning completed?

TBPL offers faxing, copying, printing and scanning services for a small fee as of February 6, 2023

• Where: All locations
• When: During hours of operation

Drop by with your USB stick or documents and we will fax, copy, scan or print them for you.

You may also email documents or requests to 

brodie@tbpl.ca    waverley@tbpl.ca     mjlb@tbpl.ca     cpark@tbpl.ca

Please let us know what you require, and we'll email you back when they're ready for pick up.

• Documents cannot be edited or modified by staff.

What kinds of programming is being offered? Where can I find more information and a schedule? 

Follow us on social media @TBayPL and check out our online calendar for updates and current programming offered. 

Online programming is also available on our YouTube channel @TBayPL

Can I sign up for a library card/renew my library card? 

Yes, you can obtain a card by sending us an email at comments@tbpl.ca - please include your name, address, date of birth, and phone number.

Cards can also be obtained in person, or by calling us at 345-8275

eService Cards can also be obtained online at this link.

How do I sign into My Library Card online?

Visit https://search.tbpl.ca/iii/encore/myaccount to sign in.

Will I be charged overdue fines for late returns? 

No, we eliminated overdue fines for everyone at the beginning of 2020. We have also cleared all library accounts of overdue fees and charges as of May 31, 2021

What's available for online access (ebooks, databases, etc)? 

The Digital Library page of our website will guide you to everything currently available online. There are also some incredible Online Activities you can access from home! Plus there is great information throughout the Library's website about Government & Legal Information, Local History & Genealogy, and more. 

Can I book library meeting spaces? 

Yes, you can book a meeting space.  More details about this are located here.

Frequently Asked Questions (FAQs) About the Library Catalogue

• From any page on our web site, click on "LIBRARY CARD" on the top right of the screen, and enter your library card number (under the lines on the front of your card...it starts with 29341)
• if this is your first time logging in, enter your PHONE NUMBER (with the area code and dashes...for example: 807-123-4567), or your birth date
• you will then be prompted to “Please enter a new PIN“
• type in something that is easy for you to remember (at least four characters long, can be letters and numbers)
• the next time you log in, you will need to use your PIN, not your phone number

I forgot my PIN -- help!

• don't panic, click the "Forgot your PIN" on the Library Card log in screen, fill in the information asked for, and if you have an email address in your patron record you'll receive an email right away with instructions for how to change your PIN
• if you don't have an email address and forget your PIN we can go into your record and delete it for you, then you can log in again using your phone number or birth date, and then set a new PIN;
  your PIN shows up in your record in an encrypted format, so staff cannot simply tell you what it is, but they are able to delete it and that allows you to set a new PIN

I have some books on hold, and I'm worried they will come in when I'm on vacation.

•  don't worry...simply call any Community Hub and ask to be moved down the hold list

Can I save a list of books and movies that I want to put on hold in the future?

• yes! 
• when you find something you would like to save, use the "put in book cart" button
• when you're done, view your book cart
• you can then save to a disc, email yourself the list, or create and name a list to save in your "My Library Card" account
• then, you can use that list for future reference

If you have any further questions which have not been answered here, please don't hesitate to contact the Library by email to comments@tbpl.ca or use this form.