Library Service & COVID-19

Curbside Service is being offered at the Waverley, Brodie and Mary J.L. Black Libraries

Updated May 19, 2021

The Library continues to offer curbside service at the main entrances of Waverley, Brodie and Mary J.L. Black locations from Monday through Friday, 10 am to 4 pm.  Curbside service will not be offered at the County Park branch.

For full details please click through or see the Frequently Asked Questions by scrolling down.


Frequently Asked Questions

What services will be available in curbside service? 

You will be able to: 

  • Pick up holds and return items (returns can be done 24/7 at all locations)
  • Get a new library card, or update your library record by calling 345-8275 or emailing comments@tbpl.ca
  • Access Interlibrary loans and book clubs in a bag
  • Pick up take and make craft kits, programming kits and book bundles for kids
  • Borrow unique items such as walking poles, pedometers, radon kits and Ontario Provincial Parks day passes (please return these items to staff, not through the overnight drops)
  • Access online programming
  • Take part in the Bridging the Digital Divide program, by referral from a partner agency.
  • Seek staff assistance with placing holds or access technology coaching by connecting via phone or email (345-8275 / coaches@tbpl.ca)

When is library service available?

Service will be available at the three locations noted above from Monday through Friday from 10 am to 4 pm.
There may be times when we are unable to provide service. Updates to hours of operation will be posted to social media. 

What safety measures will be in place? 

We are quarantining all returned items for a minimum of 96 hours.  Staff also follow physical distancing guidelines, wear PPE and ensure cleanliness of hands and all surfaces.

What is TBPL's approach to offering library services to the community?

The Library continues offer a phased approach to library services to the community. See www.tbpl.ca/media for more information. The health and safety of staff and the public is our primary consideration.

How will you let the community know when there are changes to service? 

Details will be provided to the community in many ways, including on the Library's website at www.tbpl.ca/media, on our TBayPL Facebook page, and in local news sources. 

Should I wear a mask? 

We prefer that people wear face masks when doing curbside pick up at the library. 

How do I pick up my hold? 

  • You will receive the usual hold pick up notification via email or telephone 
  • Once patrons have received a phone call or email about their hold, they can pick up at the confirmed location during hours of operation from Monday through Friday. Look for signage and directional information at all locations. Staff will ask for a library card or ID and safely deliver requested items. 

What is a hold? 

A ‘hold’ is created when an item has been reserved for a specific library member. Go to search.tbpl.ca to search our online catalogue. 

How long will you keep my holds for me to pick up? 

After you’ve been notified that the hold is available, we will keep the item reserved for pick up for six days. After six days, the item(s) will be returned to the shelf or will be offered to the next person who has it on hold. 

How do I place a hold if I don’t have a computer? 

You can call the Library at 345-8275 (choose the location that you want to connect to) during hours of operation to request up to five titles to be placed on hold. 

Can I pick up holds for everyone in my family at once? 

Yes, please bring everyone’s library card or identification with you when doing the pick up. 

Can I pick up holds for my neighbour or friend? 

Yes. Arrange to get their card or identification and you can pick up their holds.

Can I pick up Book Club bags? 

Yes, book clubs in a bag are now available. 

Can I request an interlibrary loan? 

Yes, please call or email any branch to request an item, or complete the form online at tbpl.ca/interlibraryloan

Can I get Home Service deliveries at this time? 

This service will be offered in a later phase. 

Can I phone the Library with questions?

Library staff are taking calls at 345-8275 (choose the branch that you’d like to connect with) from Monday through Friday during hours of operation. 

What kinds of online programming are being offered? Where can I find more information and a schedule? 

Follow us on social media @TBayPL and check out our online calendar for updates and current programming offered.  Programming is also available on our YouTube channel @TBayPL

Can I sign up for a library card/renew my library card? 

Yes, you can obtain a card by sending us an email at comments@tbpl.ca - please include your name, address, and phone number. Cards can also be obtained by calling us at 345-8275.

Will I be charged overdue fines for late returns? 

No, we eliminated overdue fines for everyone at the beginning of 2020. We have also cleared all library accounts of overdue fees and charges as of May 31, 2021

What's available for online access (ebooks, databases, etc)? 

The Digital Library page of our website will guide you to everything currently available online. There are also some incredible Online Activities you can access from home! Plus there is great information throughout the Library's website about Government & Legal Information, Local History & Genealogy, and more. 

Can I book library space for later in the year? 

At this time, we are not accepting any bookings for library space. 

Where can I find reliable info about COVID-19? 

Reliable information can be found through the Government of Canada, Government of Ontario, World Health Organization, and the Thunder Bay District Health Unit. Watch out for misinformation and scams.

 


Media Releases & Public Service Announcements are located here.