Accessible Services
TBPL can arrange for accessible feedback and provide alternate formats upon request; please reach out via email to comments@tbpl.ca, or by phone to our Director of Resources at (807) 684-6804.
- The Thunder Bay Public Library's Customer Service Policy on Accessibility has been embedded into Board Policy Section 2, item 2.13. Please visit our Board Policies page to review the current document.
- Our Accessibility Policies & Multi-year Plan, opens a new window can be found here, opens a new window and is also available in accessible format upon request.
- The 2023 Accessibility Compliance Report, opens a new window can be downloaded here., opens a new window
- Hours and locations for all Libraries are here, as well as a map for your convenience.
Documents required under the Accessibility for Ontarians with Disabilities Act are available on request via email to comments@tbpl.ca, or by phone to our Director of Resources at (807) 684-6804.
Thunder Bay Public Library offers a wide range of materials in alternate formats for customers with visual impairments and physical or learning disabilities. Specific materials, including large print, and audiobooks, can be found by searching in the library catalogue by format.
Home Service
Home Service provides patrons with visual, physical or other disabilities, with materials delivered to their place of residence on an on-demand or monthly volunteer service.
Centre for Equitable Library Access (CELA)
Thunder Bay Public Library is proud to be an access point for CELA, a National not-for-profit organization designed to assist public libraries in providing alternative formats for qualified patrons experiencing difficulties with reading print due to a visual, physical or learning disability. The collection is available in English and French and includes materials for both children and adults. Materials can be delivered direct to home or through your local public library.
Access to the CELA collection is available only to persons with print disabilities, as defined by the Copyright Modernization Act; further information is available by contacting CELA at www.celalibrary.ca, opens a new window. Library staff is available to help with registration or self registration is available at signup.celalibrary.ca.
To register for CELA services you will need the following:
- A valid Thunder Bay Public Library Card
- A registration for CELA services request.
- All cardholders must complete the CELA registration.
A Partnership Project
Accessible gender-neutral washrooms at the Waverley Library
Gender neutral / all gender washrooms are spaces that anyone of any gender can use.
These restrooms benefit many different people, including parents with children of a different gender, people with disabilities who may require the accompaniment of an attendant of a different gender, and transgender and gender diverse people.
The Library is committed to diversity and inclusion.
This project was funded by the Government of Canada, Anishinabek Employment and Training Services and the City of Thunder Bay.