Media Releases & Public Service Announcements

Update from Thunder Bay Public Library

PUBLIC SERVICE ANNOUNCEMENT - Curbside Service to Continue at Waverley, Brodie and Mary J.L. Black Libraries
Thunder Bay, ON -- Thursday, January 14, 2021

The latest announcement by the Province of Ontario on January 12, 2021 will allow libraries to continue with limited curbside service. This recognizes the essential nature of the services offered by public libraries, which are critical to the mental health, well being and educational needs of community members. Waverley, Brodie and Mary J.L. Black will continue to offer pick up of holds at the main entrances (curbside service) and 24/7 returns. In addition to picking up holds, patrons may still pick up take and make craft kits, programming kits, and book bundles.  However, other services such as free printing, faxing, photocopying, scanning, and battery recycling will be paused.  

The hours of operation at Waverley, Brodie and Mary J.L. Black Libraries will be Monday through Friday from 10 am - 4 pm until further notice.

We will not be filling requests for library items at the door. Library members who need assistance with placing holds or some advice on what to read next, can connect with library staff by telephone during hours of operation by calling 345-8275.

Staff will also be available for technology coaching by appointment over the phone at 345-8275 or by email at coaches@tbpl.ca

Curbside service at the three libraries will be offered until further notice, unless other restrictions are announced by the Province or the Thunder Bay District Health Unit. Curbside service will not be offered at the County Park Branch.  All holds for County Park pick up will be available at the Waverley branch.

eBooks, eAudiobooks and a wide variety of free databases such as Ancestry online and Transparent Languages are available 24/7 with a library card. Apply for or renew library cards by sending an email to comments@tbpl.ca or by calling 345-8275 during hours of operation.

The Library will continue to take a slow and safe approach to offering library service to the community for the safety of staff and the public.  We are also committed to complying with provincial restrictions and Health Unit recommendations related to Library service.

Check the TBPL website and Facebook page for the most current information.  Find us on social media @TBayPL / website www.tbpl.ca

Contact:  John Pateman, CEO/Chief Librarian / jpateman@tbpl.ca - 807-630-4619

ARCHIVED MEDIA RELEASES & PUBLIC SERVICE ANNOUNCEMENTS

 

January 8, 2020

All Library Locations will be Closed December 24 to January 11, Inclusive

Curbside Service will Resume on Tuesday, January 12, 2021 at Waverley, Brodie and Mary J.L. Black Libraries

The Library has been taking a deliberately slow and safe approach to offering library service to the community for the safety of staff and the public.  On January 12, 2021, three library locations - Waverley, Brodie and Mary J.L. Black - will re-open for service at the main entrances (curbside service). Library Staff will be offering no contact holds pick up, returns, and free, no contact faxing, scanning, printing and photocopying plus battery recycling drop off at these three library entrances. Return boxes will remain open 24/7 at all locations.

Curbside service at the three libraries will be offered until January 22,  unless further restrictions are announced by the Province or the Thunder Bay District Health Unit. Curbside service will not be offered at the County Park Branch, but staff will be contacting patrons when holds are ready, to redirect them to another location for pick up.  The County Fair Mall is not currently accessible to the public.

Starting January 12, hours of operation at Waverley, Brodie and Mary J.L. Black Libraries will be Monday through Friday from 10 am - 4 pm until further notice. 

eBooks, eAudiobooks and a wide variety of other online resources are available 24/7 with a library card. Apply for or renew library cards by sending an email to comments@tbpl.ca or by calling 345-8275 during hours of operation.

Check the TBPL website and Facebook page for the most current information.  Find us on social media @TBayPL / website www.tbpl.ca  

October 14, 2020
Thunder Bay Public Library - Phase SIX Started Wednesday, October 14, 2020
The Thunder Bay Public Library has been planning for a phasing in of library service to the community.  We are taking a deliberately slow and safe approach for the health and safety of Library staff and the public.

We moved to phase six as of October 14, 2020.  In phase six, we will be offering select services inside a limited area at all four library locations. New hours of operation went into effect on Monday, October 19, 2020. The new hours at all locations will be Monday and Tuesday open from Noon to 6:30 pm and on Wednesday, Thursday and Friday we will be open from 10 am to 4:30 pm. 


Services in phase six include: a selection of grab and go materials; a readers advisory service for those who need help selecting their next item; holds pick up and returns; free, no contact faxing, scanning and photocopying; as well as battery recycling drop off. We will also be issuing new library cards and updating library cards and patron records.  IInterlibrary loans and book clubs in a bag are also available. For the safety of patrons and staff, self check usage is strongly encouraged so please bring your library card and PIN. Library patrons will be screened at the door prior to entering and will have fifteen minutes in the branch to take care of library business.


A ‘hold’ is created when an item has been reserved for a specific library member at a specific library location. Holds can be placed in person, online at www.tbpl.ca, or by phone at 345-8275.  A library card number and PIN is necessary to place a hold online.


Library members will receive an email or a phone call when an item they have on hold becomes available.  Holds can be picked up during hours of operation.


We do not have a timeline for when we will move from phase six to phase seven as this will depend on staff safety, building preparation, staff capacity and public safety.  The second wave of COVID-19, Provincial regulations and health advice will also be factored into our decision making.   


Library staff will continue to offer collections, services, and programs online during all seven phases on our website and social media.


Check the TBPL website and Facebook page for the most current information.  Find us on social media @TBayPL / website www.tbpl.ca  We will also issue regular updates to the media and the community as we move forward.


Click through for Updated FAQs and the Phased Service Plan with further details and background.

 

Contact:  John Pateman, Chief Librarian/CEO 
807-630-4619 / jpateman@tbpl.ca

Thursday, September 3, 2020

Thunder Bay Public Library - Phase FIVE Starts Tuesday September 8th
Thunder Bay, ON - Thursday, September 3, 2020 -  The Thunder Bay Public Library has been planning for a phasing in of library service to the community.  We are taking a deliberately slow and safe approach for the health and safety of Library staff and the public.

There are seven phases in the plan. We are planning to move to phase five as of September 8, 2020.  In phase five, we will be offering no contact holds pick up and returns at all four library locations. We will also be offering free, no contact faxing, scanning and photocopying at all four locations as well as battery recycling drop off.

A ‘hold’ is created when an item has been reserved for a specific library member at a specific library location. Holds can be placed online at www.tbpl.ca, or by phone at 345-8275.  A library card number and PIN is necessary to place a hold online.

Library members will receive an email or a phone call when an item they have on hold becomes available.  Holds can be picked up Monday through Friday, from 10 am to 4 pm.

We do not have a timeline for when we will move from phase five to phase six as this will depend on staff safety, building preparation, staff capacity and public safety.  Local health advice will also be factored into our decision making.

Library staff will continue to offer collections, services, and programs online during all seven phases on our website and social media.

Check the TBPL website and Facebook page for the most current information.  Find us on social media @TBayPL / website www.tbpl.ca  We will also issue regular updates to the media and the community as we move forward.

Update from Thunder Bay Public Library - Thursday, August 20, 2020

After a short closure of Libraries due to a positive Covid test among the staff, the Waverley and Mary J.L Black Libraries will resume no contact holds pick up and returns effective Monday, August 24 at 10 am.  

No contact holds pick up and return of items is being offered at these two locations from Monday through Friday from 10 am to 4 pm.  Items can also be returned via the book drop at Waverley after hours and 24/7 at Mary J.L. Black. 

Library patrons who have already received a phone call that holds are ready for pick up, may pick up item(s) at their specified location starting Monday, August 24.  Library patrons who have placed items on ‘hold’ will receive a phone call when holds are available for pick up.

Library staff are offering programs and services online, and providing new and renewed library memberships by email at comments@tbpl.ca.  Phone service will also resume on Monday.  The community can call 684-6814 from Monday through Friday from 10 am to 4 pm with questions, requests for information or assistance in placing items on hold.

Library Management has adopted a safe and slow approach to reopening library service for the community. We are currently in phase four of a seven phase plan.  We have put new protocols and policies into place to ensure physical distancing of staff and the public, good hand hygiene, the wearing of PPE such as masks and gloves, and quarantining all items returned for a minimum of 96 hours.

Regular updates and more information is posted on social media and on the Library's Website.


Update from Thunder Bay Public Library - Wednesday July 15, 2020

Thunder Bay Public Library - Phase Four Announced!

The Thunder Bay Public Library has been planning for a phasing in of library service to the community.  We are taking a deliberately slow and safe approach for the health and safety of Library staff and the public.

There are seven phases in the plan. We are planning to move to phase four as of July 20th.  In phase four, we will start no contact holds pick up at the Waverley and Mary J.L. Black Libraries and we will continue to accept returns.

A ‘hold’ is created when an item has been reserved for a specific library member. Holds can be placed online at www.tbpl.ca, or by phone at 684-6814.  A library card number and PIN is necessary to place a hold online.

Library members will receive a phone call from library staff when an item they have on hold becomes available. Holds can be picked up at Waverley or Mary J.L. Black, Monday through Friday, from 10 am to 4 pm. Detailed instructions will be provided over the phone.

We do not have a timeline for when we will move from phase four to phase five as this will depend on staff safety, building preparation, staff capacity and public safety.  Local health advice will also be factored into our decision making.

Library staff will continue to offer collections, services, and programs online during all seven phases on our website and social media.

Check the TBPL website and Facebook page for the most current information.  Find us on social media @TBayPL / website www.tbpl.ca  We will also issue regular updates to the media and the community as we move forward.