Services FAQs

  • General Questions

    Interlibrary Loan (ILLO) is a service which allows Thunder Bay Public Library card holders to borrow items not found in our collection from another library.

    It can be used by anyone who has a valid Thunder Bay Public Library card in good standing. 

    ILLOs can be used to borrow books, select audiovisual items, articles and archival and genealogical microfilm.

    To learn more and to use the ILLO service, visit our Interlibrary Loans page.

  • Photocopying, Faxing & Scanning

    Black and white Printing/Copying - $0.25 per page (single or double-sided)
    Colour Printing/Copying - $0.50 per page (single or double-sided)
    Faxing Long Distance - $1.00 (no page limit - flat rate)
    Scanning - no cost

    Where: All locations
    When: During hours of operation, ending 10 minutes before branches close

    Visit any of the branches during opening hours with your document and staff can scan it to your email address or to your USB stick.

    You can email your document to any of the following email addresses, and pick up your printed document when you receive notification that it is ready.

    brodie@tbpl.ca for Brodie
    cpark@tbpl.ca for County Park
    mjlb@tbpl.ca for Mary J L Black
    waverley@tbpl.ca for Waverley

    Alternatively, you can visit any of the four locations during opening hours with the document you wish to copy, or present a USB stick to staff and tell the staff member the name of the file, and they will print it off for you.

    Visit any of the branches during opening hours with your document and the fax number. Staff will fill out a cover sheet and will send your fax to the number provided. You can also email your document with all the relevant information (recipient’s fax number, your phone number, and your name) to the branch you wish to fax from.

    There will be a charge of $1 for all long-distance faxes.

    TBPL is not responsible for faxes not received at the correct destination. TBPL cannot receive faxes on your behalf.

    TBPL offers faxing, copying, printing and scanning services for a small fee as of February 6, 2023.

    Head to any TBPL branch to access these services. You can also learn more about our fees on our Technology Services page.

  • Computers

    Logging into a public computer with your Library Card gives you 60 minutes of computer usage a day. Extensions of an additional 30 minutes are available by requesting them from a Library staff member if there are no other patrons waiting.

    Need to be logged on as a guest? Your initial computer session will give you 60 minutes of computer time, extensions are also available upon request.

    **Please note that computers shut down automatically 10 minutes before a Library branch closes.

    Please let the staff know and if there is no one waiting you can use the computer for an additional half-hour session.

    You will need your library card and PIN number to log onto one of our computers.
    Your computer will log out when your time limit has been reached.
    Remember to log out of your session when done.

  • Meeting Rooms

    Yes, you can book a meeting space. There are currently two available on a limited basis.

    Mary JL Black Library - Community Programming Room
    Email mjlb@tbpl.ca or call 345-8275 (ext 7302)

    Waverley Library - Auditorium
    Email waverley@tbpl.ca or call 345-8275 (ext 7215)