1.6 Behaviour Policy

This policy has been established to promote and prioritize the safety of the staff and public and to maintain the safety and security of Library property.

This policy applies to all people accessing library services in person and/or virtually.

At Thunder Bay Public Library our goal is to deliver an exceptional library experience. Library staff commit to: 

1. Provide professional, knowledgeable, and respectful customer service. 
2. Be engaged with our members and our community. We welcome feedback to continually improve our service.
3. Strive to meet expectations for timely delivery of materials and provision of relevant services and programs. We are lifelong learners and ready to help you with questions or concerns. 
4. Be welcoming, inclusive, and sensitive to your individual needs. We will maintain your confidentiality and privacy. 

Everyone has the right to enjoy the services of the library.  As a member of Thunder Bay Public Library, we ask you to:

1. Be courteous and respectful. Please minimize disturbance to others and use respectful language. Be mindful of personal hygiene and always wear appropriate attire including a shirt and footwear.
2. Follow Library policies. Employees make every effort to apply library rules in a fair, dignified, and positive manner for the benefit of all. 
3. Treat Library materials, resources and spaces with care and respect. Please keep library materials clean and in good condition so that they may be enjoyed by all. When visiting the library, please tidy up after yourself and use the recycling and garbage bins provided.
4. Be responsible for those in your care. Do not leave a child or a person who is vulnerable unattended. Supervise all individuals for whom you are responsible.

Failure to comply with Library policies may lead to a suspension of Library privileges or banning from TBPL facilities.